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We Are Cleaning Experts

4/2/2020 (Permalink)

We're All in this Together If your home or business needs deep cleaning services, call the experts today – SERVPRO of NE Albuquerque 505-215-5639

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of NE Albuquerque 505-215-5639

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Suicide Cleanup and Insurance Coverage

3/16/2020 (Permalink)

The weather is starting to warm up and springtime is around the corner. Spring may be known mainly as a joyful season, but it's not all sunshine and flowers. Unfortunately there is a correlation between spring and an increase in suicide rates. It is a depressing matter to discuss but it is one that must be addressed. SERVPRO of NE Albuquerque Restoration is available to help, and many homeowners' policies are aiding as well.

Although the exact reason for suicide rates peaking during the spring season is unknown, there are various speculations, from an increase in energy and motivation to inflammation aggravating depression. Whatever the case may be, people are choosing to go through with tragic ends. If a family loses a member due to suicide, there are many difficulties that accompany this appalling situation. One concern that piles on top of the emotions is that of financial matters. Dealing with a death of a loved one is difficult enough without considering the financial aspects. The costs can vary for biohazard cleanup, depending on the situation, but in some cases, insurance is helping to alleviate the financial stresses. Many homeowners' insurance policies offer coverage for crime scene and trauma cleaning, so it is crucial to check with the insurance policy adjuster to determine if coverage is offered.

SERVPRO of NE Albuquerque Restoration is seeking to alleviate the difficulties that accompany a suicide. The situation is troubling as is and finding a qualified, compassionate company to handle the aftermath should not be a distressing task. SERVPRO of NE Albuquerque Restoration crews are able to attend the scene and handle the cleanup of any present biohazard. If blood stains or bodily fluids are present, SERVPRO of NE Albuquerque Restoration will safely and effectively remove the dangers to ensure no one is exposed to hazardous bloodborne pathogens and other potential dangers. SERVPRO of NE Albuquerque Restoration is working with cooperative homeowners' insurance policies to handle the cleanup, eliminating the emotional burden of having to clean up the traumatic scene without assistance while simultaneously coping with grief.

SERVPRO of NE Albuquerque Restoration's main concern is the well-being of the family. The compassionate crews care about the customers they serve and want to complete the cleanup to ensure the physical and emotional safety of the family members. It is important to consult the insurance adjuster to determine whether or not a suicide cleanup will be covered. If an insurance company is paying for cleanup services, SERVPRO of NE Albuquerque Restoration will work side-by-side with the insurance company and the loved ones involved in order to provide considerate, proficient services.

Why Does My Carpet Smell?

3/6/2020 (Permalink)

Does your home have a mysterious bad smell? If you've already checked the fridge and your trash bins and can't find the source, it could be that you're in need of a carpet cleaning or carpet deodorizer.

Just like stains, carpet fibers can trap odors, making them linger in your home indefinitely. If you think your carpet could be the problem, consider the possible sources of the odor.

Moisture or dampness

Sometimes, moisture can get underneath the carpet and carpet pad, leading to musty odors.

This moisture can come from humidity, spills or potted plants that drip onto the carpeting.

A flood can also cause carpet odor, such as when a finished basement floods during a rainstorm.

If not addressed properly, continued moisture exposure can cause mold and mildew to grow under the carpet padding. Not only will it increase the smell, it also creates a health risk.

Pet odor

When pets use the carpet as a bathroom, the smell can really linger.

Even after a carpet cleaning, the smell of pet urine may return. This is due to the gases released by the bacteria that are digesting the urine. If any of the urine remains in the rug fibers, it will continue to smell.

The same is true for vomit, another common problem associated with pets and carpeting.

These bacteria are activated by water, which is why the smell may intensify after a thorough cleaning.

Dry carpet cleaning treatments or treatments that use enzymatic odor removal products are the best solution for eliminating pet smells. Enzymes are particularly effective because they attack the bacteria, thus eliminating the source of the smell.

Cigarette smoke

If a smoker lives in the home, the carpet can collect the cigarette smoke odor.

While the homeowners may not notice the stench because they live with it, visitors or someone who purchases the home will definitely notice the smoke smell.

A professional carpet cleaner may be able to remove the smell, but if the smoking was excessive, a carpet deodorizer may not be enough, and the carpeting may need to be replaced.

Old age

Carpeting is made from fibers. Over time, those fibers break down. When the carpet begins to smell old, there is little that can be done.

Carpet cleaning cannot take the old, musty smell from carpet. This is when it simply needs to be replaced.

In addition to the smell, old carpet starts to release dust, which can contribute to indoor allergies.

Food and drink spills

Food and drinks that spill onto carpet can lead to odors.

Like pet smells, these organic products attract bacteria. As the bacteria break down, they release smelly gasses. Again, professional carpet cleaning is the best solution to remove the smell.

Once you find the source of your carpet odor, you can decide on the best treatment. For organic smells like pet odors or food spills, consider two professional cleanings to thoroughly remove the bacteria.

For other problems, like old age or mold, you may need to replace the carpet. Knowing where the odor is coming from will help you make the right decision for treatment.

Source: http://www.pantagraph.com/lifestyles/home-and-garden/why-does-my-carpet-smell/article_bfdfccde-9a9f-5f9c-8938-c1ff71734c5b.html

Safety Tips for Winter Activities

2/18/2020 (Permalink)

Winter recreational activities may help fight off cabin fever, but they also can be dangerous. Before heading outside, brush up on these safety tips for the slopes, rink, and more.

Dressing the Part

Staying warm is important for all winter activities. Protect yourself from hypothermia by wearing polypropylene undergarments — which absorb sweat but also retain heat — and layers of water- and wind-resistant clothing. And don't forget the essentials: hats, gloves or mittens, wool socks, and waterproof boots.

Hitting the Slopes

These safety tips can help reduce your chances of injury when you're downhill skiing or snowboarding:

  • Take lessons on how to stop, slow down and turn.
  • Never ski or snowboard alone.
  • Always wear a certified helmet with wraparound goggles.
  • Secure loose straps or clothing.
  • Identify the appropriate trails for your skill level.
  • Check your equipment before and after each run.

Skating Outdoors

Keep these safety guidelines in mind when ice-skating or playing hockey outside:

  • Stick to ice at least 6 inches thick and free of ice fishing holes and other debris.
  • Avoid ice that has formed over running water, such as a river.
  • Always wear a helmet: Hockey helmets offer the best protection.
  • Wear proper hockey equipment, including pads and gloves.

Snowmobile Cruising

Inexperience and poor judgment are both leading causes of snowmobile crashes. Learn how to ride safely:

  • If you are a novice, consider taking a snowmobile or snow machine safety training course before your first outing.
  • Wear a helmet
  • Wear appropriate cold weather gear, such as a snowmobile suit, snow bib, jackets, and gloves, to cut the wind, repel water and allow ventilation.
  • Always go snowmobiling in groups and notify someone at home where the group is headed and the expected return time.
  • Always check the weather conditions before departing.
  • If traveling in mountainous terrain, check for "Avalanche Conditions."
  • Know the area where you're riding, if possible. There may be hazards, such as washouts (melted snow, flowing water or erosion impacting the trail, road or field), fences and drop-offs in unfamiliar areas.
  • Before departing, check your machine's fuel and fluid levels to make sure they are sufficient for the trip. You should also check the machine's overall condition and operation.
  • Never drive too fast for your comfort level, and keep speeds below 40 miles per hour at night.
  • Stay on designated trails.
  • Avoid driving on ice, but if it's the only option, wear a lifejacket.
  • Always ride sober, which includes avoiding prescription medications that may affect how you ride.
  • Be cautious when crossing roadways.
  • Never approach wildlife.
  • Carry a first-aid kit, water and non-perishable food in case of a mishap on the trail.

13 Home Improvements Illegal to DIY

2/6/2020 (Permalink)

Switch Up a Cooktop 

Is it true that you are considering changing from an electric extent to a gas stove and introducing the apparatus yourself? Reconsider. This is a venture for one, as well as two experts that need to meet codes and investigate the completed item. A gas stove requires both power and gas to work appropriately, so procure a handyman to introduce the gas line and an electrical expert to change the electrical circuit. Something else, this genuinely simple transformation could have dangerous outcomes. 

Bother Old Protection 

In the event that you claim a more established home, the upper room protection could be polluted with the harmful substance asbestos. While it's conceivable to do a DIY asbestos evacuation, it's not suggested. There is various laws set up to control the evacuation of asbestos in light of the risks it postures to those in close closeness, including you, your family, and your neighbors. Things being what they are, what's the arrangement? Procure an asbestos decrease group. 

Repair Your HVAC Framework 

Repairing or supplanting a HVAC framework is hazardous. While it might entice to settle it yourself, it's most likely best on the off chance that you don't. Freon breaks are perilous, bringing about discombobulation, asphyxia, and other respiratory issues. Aerating and cooling and warming upkeep requires an authorized proficient who has experienced a thorough preparing and affirmation process. Furthermore, a producer may void your guarantee on the off chance that you, a property holder without fitting authorizing, were to deal with the framework. 

Supplant a Boiling hot Water Tank 

While introducing or supplanting a water warmer may appear like a DIY suited for the weekend warrior, pondering 240 volts of power or complaining with gas lines, which could bring about a hazardous break, is not work for the unpracticed. In light of the grants, code adherences, wellbeing regulations, and dangers—like conceivable carbon monoxide discharges—an authorized handyman is required to tackle this home assignment. 

Pump the Septic Framework 

Let's be realistic: Of all the home errands, this is one of the more disagreeable. In any case, notwithstanding being unenjoyably, working with the septic tank requires particular gear and additionally allows to discard the waste legitimately. The main do-it-without anyone's help step you have to bring with this assignment is to get the telephone and call an expert. 

Interface with Natural life 

Has a rat taken up living arrangement in your rafters? Before wrangling the threat yourself, understand this: A few species, for example, raccoons, skunks, and bats, are inclined to convey rabies and have lawful results on the off chance that they are hurt or caught and moved without the assistance of an expert. Try not to hazard disease; contact a natural life control organization. These authorized experts will evacuate the creatures, secure the openings, wipe out homes, and dispose of waste. It's essentially not worth taking a chance with your security. 

Thump Out a Divider 

In case you're planning to change your design to an open floor arrangement, or simply need somewhat additional room, uprooting a divider may be on your rundown of things to do. In any case, reconsider before swinging that heavy hammer. A few urban areas require licenses if the divider being referred to is basic, and on the off chance that you don't bring in an authority for a discussion previously, you could be doing significant harm to the trustworthiness of your home. 

Tinker with Light Installations 

In case you're hoping to supplant or include light installations that will influence the electrical wiring, it's ideal to bring in a circuit tester than have a go at it yourself. In the event that you don't acquire the best possible allows or have it introduced by an expert, the insurance agency has grounds to deny your case in the possibility of a house flame—and defective wiring is one of the main sources of private flames. 

Introduce a Bay window 

Sky facing windows require cutting an opening, introducing an edge, and fitting a window into the rooftop. The establishment generally must be finished by an ace, or must take after the producer's directions to the letter, generally the guarantee may be voided. Additionally with the precarious incline and the amazing tallness, it's imperative to contract an expert—two, really. You'll require a roofer's experience and a window organization's specific devices and ability to take care of business securely and successfully. 

Evacuate Toxic Paint 

Owning an object from olden times farmhouse may appear like a fantasy, however evacuating the lead paint could be a bad dream. Seventy-five percent of homes constructed before 1978 may contain toxic paint, which is a significant issue for even the most experienced of experts. It's ideal to call a qualified master than to chance your life to spare a couple bucks. 

Chopped Down an Extensive Tree 

At the point when an extensive tree should be chopped down, it's ideal to abstain from directing your inward logger. Rather, leave huge tree evacuation to a guaranteed arborist that is acquainted with city laws and conveys heaps of obligation protection that can deal with risks or mischances you may not be furnished to manage—for instance, if the tree falls in an unpredicted way.  

Supplant a Carport Entryway Spring 

After some time, carport entryway springs lose their strain and should be supplanted, however the first and only steps require discharging and giving back the pressure to the spring. One wrong move and that spring could go rushing toward your body, bringing about genuine, even lethal damage. To keep away from such possibly unsafe mischances, call a carport entryway establishment pro. 

Take Out Termites 

Termite issues cost property proprietors more than $5 billion a year. Here and there this harm may not be secured by your insurance agency and, shockingly, a boundless infestation can't be battled with locally acquired arrangements. Rather, act quickly and call an exterminator who has admittance to the most strong items, which are accessible just to professionals.  

Water Damage - How Much is Too Much?

2/5/2020 (Permalink)

Everyone has had water in their facility where it shouldn’t be.  It’s always a mess, but how much is too much?  When water damage occurs, when do you handle it with your own staff and when should you call in a professional water restoration company?

The Institute of Inspection Cleaning and Restoration (IICRC) sets national standards for how to properly handle water damage in 7 steps:

  1. Turn the water off first. It is no use to start cleaning up the mess until you have fixed the problem.  So fix the leak, call the plumber, call the city, wait for the seepage to stop; whatever you need to do to stop the problem is your first step.
  2. Determine the path that the water traveled. Find out where the water started and where it went.  This isn’t always easy.  Water can travel through walls, behind cabinets, through building materials of all kinds.  Only when you know where it traveled can you dry out all the areas affected.  Missing some areas means problems later.  Your trusted restoration company has several types of moisture meters (costing from $600 into the thousands) that will determine where the water traveled. Find out more about the cost of water damage restoration here.
  3. Protect the contents. Many times, furniture is also affected by the water.  For example, wet legs from chairs or furniture can release stain into carpet and other flooring and cause permanent damage.  Get everything up and out of the water right away.
  4. Remove the surface water. It seems that it is always more than you think.  A simple toilet supply line can leak between 700 to 1,400 gallons of water in 24 hours!  Be prepared with enough staff and equipment to vacuum it up in a reasonable time.
  5. Dealing with carpet pad. In most cases, remove and discard the pad from the affected areas.  It is inexpensive to replace and very hard to dry.  Take it out, dry what is left and replace it.
  6. Prevent mold growth. Treat the wet area with an antimicrobial solution once the surface water has been removed (staff must have the proper certification).  Spray this on hard surfaces and under carpet and then draw it through the carpet with a vacuum.  Then be sure to dry the area within 3 days or less.  Mold takes time to grow so time is on your side, but if the area isn’t dried quickly it will grow and cause further problems.
  7. Balance the moisture evaporation. This part can be tricky without the proper test equipment owned by a restoration company.  In a nutshell, when you start a fan on an area to dry it, you put moisture in the air.  This requires a dehumidifier(s) to wring the moisture out of the air at the same rate that you are putting it in with the fan.  Without the proper balance you can cause secondary damage to walls and other building materials. Qualified restoration companies are experts in this process and should be hired if you feel the amount of water is too large to dry in a single day. Waiting too long to call them results in a host of other problems you don’t need in the future.

A simple evaluation of your ability to respond to water damage today will provide you with an appropriate response when it happens.  Do you have enough equipment to vacuum water readily available to all buildings?  Do you have large fans available too?  Can this affected area be cleaned and dried in one day?  If not, call in help.

Secondary damage and mold growth caused by not drying water damaged building materials has resulted in thousands of lawsuits across the county.  Your best defense is to plan ahead of time and be prepared to call in help from a qualified restoration company if conditions warrant.  It will save a host of problems in the future.  Water damage happens in every facility.  Be ready.

Forensic and Crime Scene Clean-Up

2/5/2020 (Permalink)

Forensic scientists and crime scene technicians both play an essential role in investigating as well as solving crimes. Another crucial aspect not to be overlooked is crime scene cleanup, which is a critical element following the advent of a crime, particularly violent crimes. In many cases, crime scene cleanup in both commercial and residential settings involves dealing with potentially hazardous materials, such as blood, excrement, semen, and other bodily fluids. Forensics and crime scene cleanup are separate but related areas that must work hand in hand to get the job done. It is not just a matter of solving a crime or determining the cause of an accident, there are also safety concerns to be addressed.

While crime scene techs analyze the accident or crime scene and collect evidence, it is the forensic scientists who analyze the evidence in order to gather clues pointing to a possible suspect, the cause of death, or other key pieces of information. While their roles are quite different, they work in league together and law enforcement counts on the contributions of these professionals to help them solve crimes. Meanwhile, those charged with crime scene cleanup must adhere to strict guidelines and protocols in place for public safety reasons.

The technicians that are tasked with handling such cleanup areas have special training and knowledge to thoroughly evaluate, sanitize, clean, and disinfect a crime scene area, minimize emotional distress related to the incident, and restore a property to its former status. Moreover, these techs must also make certain any hazardous materials involved are disposed of in a proper fashion and that public safety is a priority.

Technicians who are trained in this field are experienced with a wide variety of crime scene cleanup situations. Whether the crime scene involves an accidental death, homicide, suicide, or some other type of injury, these specialists are extensively trained in accessing the scene and handling the cleanup in a thorough as well as professional manner.

ForensicsForensics and crime scene cleanup are separate but related areas that must work together to get the job done. It is important to understand the differences involved in both fields. While crime scene technicians, who are often based at police departments or other law enforcement agencies, spend much of their time in the field, forensic scientists usually work in forensic labs, which are controlled, monitored, and contained. Crime scene techs visit a variety of crime scenes to collect evidence and spend much of their workday out in the field, as well as on their feet. They never know until they arrive at the scene what conditions might be involved or how long it will take to clear the scene. They must sometimes work very long hours to ensure all evidence is collected. Conversely, forensic scientists usually work in a laboratory setting, which are kept comfortable, safe, and not exposed to the elements. Unlike crime scene techs, scientists who specialize in forensics are well aware of the environment they will be exposed to on a daily basis and usually work a standard 40-hour week. 

Once forensics is in order and the techs have completed their collection, crime scene cleanup must be handled before law enforcement can release the scene and allow citizens access to the affected area(s). No matter what quantities of bodily fluids or other contaminants might be present at a crime scene, crime scene cleanup techs are trained to handle the cleanup process with a detail-oriented approach, as well as special attention to safety and security protocols. Much like forensics itself, the devil is in the details.

Forensics

Since forensics is such a specialized area, scientists who are trained in forensics require more formal education than crime scene technicians do. In fact, many crime scene techs start out as law enforcement officers. Crime scene technicians might have a two-year degree and some criminal justice training, especially at rural or smaller law enforcement agencies. Meanwhile, metropolitan or larger departments might require their crime scene technicians to have a bachelor’s degree in science or forensic investigation. On the other hand, scientists who specialize in forensics must have at least an undergraduate degree in a natural science, such as physics, biology, or chemistry. While crime scene technicians need specialized training in criminal investigation, forensic scientists often need only a science degree because they do not investigate crimes directly and are usually not in the field. Instead, they conduct scientific experiments and analysis related to forensics. However, some scientists who pursue this occupation opt to supplement their science training with graduate degrees in forensic investigation.

Other factors to consider in relation to crime scene cleanup include making sure the technicians involved are in fact experts in their field and properly trained, that no crime scene is too big or small to handle, and they are ready to assist those affected through their ordeal, no matter what is involved. Additional important features of a crime scene cleanup team include fast response, around-the-clock availability (24/7/365 days a year), current sanitation and decontamination techniques and/or equipment, as well as full service accommodations at all crime scene locations.

While forensic scientists and crime scene technicians both play an essential role in investigating as well as solving crimes, another crucial aspect not to be overlooked is crime scene cleanup, which is a critical element following the advent of a crime, particularly violent crimes. In many cases, crime scene cleanup in both commercial and residential settings involves dealing with potentially hazardous materials, such as blood, excrement, semen, and other bodily fluids. Forensics and crime scene cleanup are separate but related areas that must work hand in hand to get the job done. It is not just a matter of solving a crime or determining the cause of an accident, there are also many safety concerns to be considered. These safety concerns involve not only the affected crime scene areas, but public safety as well. Any hazardous materials involved in a crime scene must be disposed of in a proper fashion and public safety protocols must be adhered to in order for law enforcement to release the scene, as well as the public to be allowed access.

Source: http://guardianlv.com/2015/06/534022/

Water Damage Cleanup FAQ

2/4/2020 (Permalink)

  • How long will it take my property to dry?
    Drying time is determined by a combination of factors including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and sub-floors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three to five days or more, depending on the conditions.
  • How do I know when my property is completely dry?
    Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.
  • Will turning up the heat help dry things out?
    Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the system; doing so may prolong the drying process.
  • My wood floors are wet and buckling. Will they have to be replaced?
    Wood flooring must be evaluated during the drying process. We employ specialized drying systems and dehumidifiers which enable us to create an environment where wood floors can dry more efficiently and resume their original shape. Due to the density of hardwood flooring and urethane finishes, drying may take up to three weeks or longer. If you filed a claim, your insurance adjuster will work with you to make the final decision as to whether floors will need to be refinished or replaced.
  • What about my wet furniture?
    The extent of damage and the construction of the furniture will determine if your furniture can be restored. Your furniture must be dried before damage can be adequately assessed. Non-salvageable furniture will be documented for you and if any items need to be discarded, a customer release form will need to be signed.
  • Do I need to move out of my property during the water damage restoration process?
    If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision for making sure no children play with it. Air movers and dehumidifiers will create some noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.
  • What is that smell?
    It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increased odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors for the odor of mold.As the drying process continues and humidity levels drop, you will notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.
  • Does everything need to be moved out during restoration?
    Not usually. If items need to be moved out, we will let you know in advance.
  • My ceilings are wet. What needs to be done?
    Our technicians will evaluate moisture content, determine the severity of the damage and may have to remove some of your ceiling for ventilation. Wet insulation can also be a hazard and may need to be removed.
  • Should I open the windows to help the drying process?
    Opening your windows to assist the drying process is not always recommended. Outside weather conditions may vary, so the technicians will determine when and if the outside air is appropriate.
  • Can I walk on the area during the drying process?
    It is strongly suggested that you keep the traffic to a minimum. Wearing shoes is recommended for your safety.
    A few reasons your carpet may not be salvageable:
    – Delamination (occurs when the backing separates from the carpet fiber)
    – Loss of adhesion (may be caused my prolonged exposure to water or age of the carpet)
    – Permanent Stains
    – Carpet covers wood flooring (to salvage the wood flooring)
    – Sewage contamination
  • Why does my specialty floor need to be removed?
    Non-porous flooring can trap water and prevent it from drying properly.
  • Why did the technician leave wet carpet on my stairs?
    Carpet on the stairs is generally not removed for safety reasons. Exposed tack strip or staples, especially on steps is dangerous. However, there are situations where removing carpet from steps is necessary to prevent damage to hardwood steps or in the case of sewage contamination. Removing tack strip is not advised, as this may damage the hardwood or the sub-floor. Extreme caution must be when ever tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
  • How will you match my carpet pad?
    A sample of your pad is brought to the office for a match. When available, an identical pad will be used. When your original pad is not available, we will provide a pad of the same quality, thickness and density. Similar pad may differ in color based upon the time it was manufactured.
  • What will you do with my area rugs?
    Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize bleeding and colors and discoloration. Your rugs will be dried, cleaned and returned.
  • Why are air movers and dehumidifiers used?
    When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, sub-flooring, etc. Drying these surfaces requires high velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment without first calling ServiceMaster Clean.
  • Who is responsible for monitoring the drying equipment?
    Our water damage mitigation specialists will place and monitor equipment to achieve optimal results in the shortest amount of time. Please make sure no one turns the equipment off or moves it. Please notify our office immediately if the power goes off or if the equipment turns off.
  • What will it cost to run the equipment?
    Based on average electrical rates, it may cost about one dollar per day to operate the drying equipment.
  • What about sewage contamination?
    Hard surfaces can be cleaned and sanitized. Affected items that cannot be sanitized require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc. that have been directly affected should be removed during the emergency service visit.

Construction Repair and Rebuild - SERVPRO of NE Albuquerque

2/4/2020 (Permalink)

Sometimes an emergency remediation comes from Mother Nature and sometimes it comes from the contractor working on your property. The licensed GB-98 General Contractor, SERVPRO of NE Albuquerque is here to help with any construction repair and rebuild. We specialize in FireWaterMold and Biohazard restorations. What makes SERVPRO of NE Albuquerque unique is because of our General Contractor license, we can repair any catastrophe and restore it back “Like it never even happened."®

Some of the areas of construction repair that we specialize in are:

For instance if a roof leak takes place that you just had repaired and it causes a flood and mold infestation. We will be able to repair the roof, insulation, drywall, paint, carpet/flooring, etc. all in house. This makes the restoration process much smoother for the property owner and/or the insurance adjuster. We work with all major insurance companies and provide free estimates for customers located in the greater Albuquerque area.

If you have any questions on whether we can help with a construction repair and rebuild, please don’t hesitate to give us a call at (505) 828-3567.

Smart Heating and Cooling Tips

1/3/2020 (Permalink)

Running your household can often feel like a chore. There are many tasks related to maintenance that you have to keep in your mind at all times to keep your space performing in efficient ways. One primary area to focus your attention is the HVAC system you use to keep your home comfortable. Paying attention to the needs of your units can help you to avoid disaster and keep your home cooled and heated in the best possible ways.

To see excellent results from your maintenance endeavors, be sure to focus on specific aspects of your system. By paying attention to certain areas, you will have a much easier time getting your home in the state that you would like it to be in.

Low Numbers

Staying comfortable at home is not always the easiest of tasks. When you crank up the heat in the winter it can cost you. Energy bills are not cheap and plenty of homeowners are looking for ways to lower the numbers that they spend each month. To keep your costs low while simultaneously reducing the amount of stress on your heating & cooling systems you need to keep the thermostat set to lower numbers. When you turn the heat up as high as it can go, it will cost you a small fortune.

Instead, you can keep the thermostat at a normal temperature and see better results from a financial perspective. In addition to this, keeping your thermostat at a low temperature will help to ensure that you get many years of service out of your HVAC system. This does not mean that you can’t play around with keeping your house different temperatures but the default should always be something reasonable. Finding a balance here will help your home perform the way you would like it to.

Keeping It Clean

Another excellent way for you to make sure that your HVAC system is in great shape is by cleaning it out from time to time. Your units will benefit greatly by you taking a little bit of time to check over the various parts and provide a little care. The filters, for example, can wind up being one of the more important components of your system. These filters are responsible for catching any loose dust or dirt that is floating through the air and circulating through your units. Unfortunately, the filters can clog pretty quickly.

The more clogged a filter is, the more difficult it becomes for your HVAC system to perform the way it is intended. This can put a lot of strain on the unit, causing it to break and wear down far faster than is normal. To avoid all of this, get into the habit of changing the filters at a sensible pace. Knowing when it is time for you to change the filters can allow you the room that you require to keep your system running right and give your home a comfortable feeling whenever you walk through the door.

In the Still of the Night

Many HVAC systems also offer the option of running fans to keep a home circulated. This can be helpful if you want to make sure that your home has a fresh feeling. It can also be useful if you want to cool down your home with the natural air outside instead of having cooler air created by your unit. To achieve this goal with a level of success, run the fans primarily at night. Temperatures are lower at night and keeping the fans of your HVAC running at this point can help you to give your home a cool atmosphere.

Running a household is not always a simple task. To see the most success from your endeavors, focus on the maintenance required by your heating and cooling systems. The more you learn now, the easier it will be to spot an issue down the line.

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